Narvar Case Study

If you've ever tracked a package, exchanged a product, or received a delivery alert from your favorite retailer, chances are Narvar was behind it. In fact, 90% of U.S. online adults have experienced a Narvar-powered interaction.

Trusted by more than 1,500 of the world's most admired retailers, Narvar is the leading post-purchase platform and operates the largest data set in the category, second only to Amazon. They needed a story that matched their scale.

We refreshed the narrative with a focus on innovation and trust, then rolled it out across every touchpoint: mission, vision, messaging, boilerplate, taglines, web copy, product, sales, and marketing.

We developed owned and earned campaigns and storylines that expanded the category and attracted new decision-makers: CIOs, CTOs, and CFOs.

Narvar now shows up with a clearer, modernized, more confident presence. Retailers understand the value—marketing accounted for 40% of new sales leads during this period.

Stakeholders see the upside. Strategic buyers recognize the potential.